{"id":123123,"date":"2026-05-08T18:07:15","date_gmt":"2026-05-08T18:07:15","guid":{"rendered":"https:\/\/www.lilacnews.org\/?p=123123"},"modified":"2026-05-08T20:06:41","modified_gmt":"2026-05-08T20:06:41","slug":"%d9%87%d9%8a%d8%a6%d8%a9-%d8%a7%d9%84%d9%86%d9%82%d9%84-%d8%b9%d8%ac%d9%85%d8%a7%d9%86-%d8%aa%d9%86%d8%b8%d9%85-%d9%85%d9%84%d8%aa%d9%82%d9%89-%d8%a7%d9%84%d9%85%d8%aa%d8%b9%d8%a7%d9%85","status":"publish","type":"post","link":"https:\/\/www.lilacnews.org\/?p=123123","title":{"rendered":"\u0647\u064a\u0626\u0629 \u0627\u0644\u0646\u0642\u0644 \u2013 \u0639\u062c\u0645\u0627\u0646 \u062a\u0646\u0638\u0645 \u0645\u0644\u062a\u0642\u0649 \u0627\u0644\u0645\u062a\u0639\u0627\u0645\u0644\u064a\u0646 \u0627\u0644\u062b\u0627\u0646\u064a \u0644\u062a\u0639\u0632\u064a\u0632 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a"},"content":{"rendered":"\n

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\"\"<\/figure>\n\n\n\n

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\"\"<\/figure>\n\n\n\n

Ajman Transport Authority Organizes the Second Customer Forum to Enhance Service Quality<\/p>\n\n\n\n

The Ajman Transport Authority organized the second Customer Forum as part of its commitment to strengthening direct communication with customers and listening to their opinions and suggestions, contributing to the development of services and the enhancement of customer experience.<\/p>\n\n\n\n

The forum featured an interactive discussion session that addressed several topics related to customers\u2019 experience with the Authority\u2019s services, highlighting key challenges and development proposals. It also included the participation of Mr. Abdulhamid Al Toum, who shared his journey from being a customer submitting suggestions to becoming a member of the Public Transport Management team and a member of the Customer Happiness team.<\/p>\n\n\n\n

The forum also included several initiatives, honoring customers with outstanding suggestions, in addition to organizing raffle draws for customers, reflecting the Authority\u2019s commitment to appreciating customer participation and strengthening their role as partners in developing the service ecosystem.<\/p>\n\n\n\n

The Authority affirmed that the Customer Forum comes as part of its ongoing efforts to reinforce a culture of effective communication, measure customer satisfaction levels, and develop participation channels, supporting the improvement of service quality and operational efficiency, in line with the Authority\u2019s vision of providing safe, reliable, and sustainable transport services.<\/p>\n\n\n\n

The organization of the forum reflects Ajman Transport Authority\u2019s commitment to adopting a participatory approach in service development by transforming customers\u2019 feedback and suggestions into improvement opportunities and practical initiatives that contribute to enhancing the mobility experience in the Emirate of Ajman.<\/p>\n\n\n\n

\"\"<\/figure>\n","protected":false},"excerpt":{"rendered":"

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